What We Do:
COURSE DESCRIPTIONS

Masterful Communication Skills

Nearly everyone thinks they communicate well, yet the source of most breakdowns in results is poor communications. In this class, managers understand what it takes to be understood and, just as important, what it takes to listen powerfully. The skills taught in this module are like power tools for producing outstanding results and are fundamental to all interpersonal interactions. Practice is a key component of this class.

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Communications that Empower

Many managers pride themselves for solving problems and making decisions quickly. This is important and useful except when everyone who reports to them dumps their problems on the manager’s lap! In this module managers learn to listen in a way that empowers those around them to solve their own problems quickly and effectively. Managers learn to listen for the core problem in a way that the direct report can see it clearly. The manager then skillfully guides the direct report to his or her own solution. Follow-up coaching from the manager is then negotiated. When managers do this, the direct reports begin to solve their own problems with skill and confidence and the manager is able to manage more effectively.

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Performance Agreements that Work

Managers are asking people to do things all the time. When these requests aren’t followed through in the manner expected it can be costly on many levels. In this module managers learn the difference between expectations and agreements and the importance of establishing clear work standards. They learn and practice a process that allows them to make requests that are fully understood. They will know how to get a true commitment to producing the result needed.

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Confronting Performance Problems

When working with people there will always be disappointments and the need to get back on the right track. Specifically, when agreements are broken things can become tense. This module builds on the PERFORMANCE AGREEMENTS THAT WORK module. It provides skills for addressing broken agreements and solving underlying problems so the results can quickly be produced while improving the relationship. Managers will also gain mastery in handling defensive behaviors.

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The Gift of Conflict

Conflict is inevitable in complex human interaction. Blend needs, abilities, motives and styles and you can get the sparks flying. This class provides a healthy approach to managing conflict early and easily. Participants can identify and work with different conflict management styles. They practice with a model to manage and resolve the conflict including how to reveal the underlying needs so that a workable solution can be collaboratively generated. They also learn how to apply these skills to group settings.

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Influencing Others With Style

There are many different ways to get a job done. But we all have our preference and patterns in how we get our results.  When someone’s approach doesn’t match our own we can become frustrated. Relationships and results can suffer terribly and unnecessarily. There are four basic styles used to get results.  When you can recognize other’s styles and appreciate their strengths and weaknesses, you have a foundation for teamwork and cooperation that can turn a nightmare into a dream. In this class managers learn to recognize different styles and adjust their own to influence others and produce surprising results

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Planning, Delegation and Empowerment

A disorganized manager who doesn’t trust their direct reports to produce the desired result, is simply not managing. To be a great manager you must learn to organize and plan your work, empower your employees to be capable and delegate responsibly. This class is full of tools, tips, skills, and insights that allow a manager to grow in their ability to produce results.

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How to Lead a Truly Great Meeting

People spend a tremendous amount of time in meetings. When asked they will tell you that most of these meetings waste too much of their time. Knowing how to plan for and run a meeting is essential. Knowing how to facilitate the difficulties that can arise makes meetings fun and highly productive…leaving more time to get the real work done! In this class we cover agendas, facilitation skills, use of norms and roles, conducting problem-solving meetings, brainstorming, and how to intervene when things go awry.

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Work-Life Effectiveness: Prioritization Skills

The challenge for each of us is to find a way to blend and balance the complex demands of our lives, our families, our health, and our professions. In two short hours you can learn a revolutionary new process for getting clear about your priorities and take the stress out of your work and your life.

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Creating Results through Alignment

When everyone in an organization is working together towards the same end that organization is unstoppable. This workshop helps managers clarify their role in manifesting the organization’s purpose. Instead of being reactive, managers are able to ensure all efforts are aligned with the organization’s mission. Purposeful action is powerful.

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Mentoring Mastery

In today’s highly competitive, high performance, high velocity environment mentoring and coaching are essential to grow vital talent and future leaders. A separate session teaches seasoned professionals to skillfully coach and mentor top talent in knowledge, wisdom and skills critical to the organization’s continued success. In another class, those being mentored are trained to use the mentoring opportunity fully, skillfully and with the respect it deserves. A joint meeting is held to clarify roles, responsibilities and goals.

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Giving Extraordinary Presentations

All managers and leaders make formal and informal presentations on a daily basis. The clarity and confidence they exhibit can sell or kill their idea and even their reputation. This workshop is designed to help the participants learn new skills and methods for creating and delivering successful presentations. Several opportunities are provided to practice all skills taught. These are videotaped and professional coaching is provided in a safe and supportive manner. Participants leave feeling confident to deliver powerful presentations for a variety of purposes.

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Succeeding Through Change

Change is a constant today. The more effectively your managers can guide their employees through any change, the more quickly that change can occur. With this class managers recognize and understand the predictable phases of change and are given techniques to guide their direct reports through these phases skillfully so that results will follow quickly. Mangers will learn to effectively communicate, drive and sustain changes your organization requires.

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Hiring Top Talent

It is costly to hire new employees, especially when they are the wrong fit. This class teaches a methodology for hiring that is proven and effective. Participants look at the broader picture, ensuring they have a clear job description from which they can create a matrix of “musts” and “desirables”. Their questions are generated from this matrix and the managers conduct practice interviews using high level communication skills.  This ensures they get someone who fits the job well and not someone who “feels right”. The on-boarding process, which is often overlooked, is also reviewed.

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Powerful Presentation Skills

Being able to present an idea, concept, product or service is one of the most essential skills an employee can possess for their success. Yet, speaking in public is the #1 fear human beings experience. This course provides quick and obvious skills development and true confidence for immediate success in presenting to any group.

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Project Management Mastery

Managing a massive project can be a daunting process for many employees. Project management is an orderly process for leading people through change. It is an art requiring strong interpersonal skills and a science requiring the ability to apply structured management techniques. Participants leave this workshop with the skills to confidently manage successful projects.

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Trainer Mastery

Any employee who needs to develop and master skills in training will excel in all the critical and necessary skills at the completion of this powerfully designed class.

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Working With Gender Differences

Interactions styles that are common among women often put them at a disadvantage in the workplace. Gender styles are characteristic of their time and place. Given the proper tools, people working together can devise ways of addressing and often solving their differences and their problems, and, most importantly, maximizing the contribution of all involved.

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Keeping Talented Women on the Road to Success

All too frequently, women are leaving corporate America for “the scenic route”. They may leave to care for their families or they may leave because their careers are stalled, but they really leave because our corporations are not doing what it takes to entice them to stay. Even if they do remain, they often downsize their dreams and languish in positions that fail to inspire or engage their full talent.
This course is designed to help managers attract and engage their talented female employees using some creative and unusual approaches. In this workshop, managers learn proven strategies and techniques for releasing the passion, power, and commitment of some of the best employees they’ve got.

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Positioning Yourself for Success: For Women Only

From childhood, women have been taught to avoid being too “pushy” or “aggressive”. Be modest, do a good job and you will be rewarded. Unfortunately, in today’s business world, it is as crucial to promote and market yourself, as it is to get the job done.

This workshop, designed for high achieving, high potential women teaches specific strategies to:

• Market themselves

• Improve their contribution

• Create lasting and powerful professional relationships

• Measure and adjust all aspects of their work

• Stay true to their core values

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Mentoring the NeXt Generation of Women

The first generation of women leaders in the workplace is moving quickly toward retirement, and as they do, a brand new generation is stepping into place. What legacies do these seasoned women leave? What lessons have they learned? And, how will they pass the baton to the next generation of women.

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The Hidden Brain Drain
Keeping Talented, Powerful Women on Track

Pain Addressed: Are you tapping into the fullest capacity of the women on your team? Are you at risk of losing some of your most valued female employees? As the talent wars heat up, an increasing number of high powered women are leaving the workforce. Some leave only for a short time and, though they frequently return to work, they rarely go back to their former employer. Still other women stay and languish in jobs where they are under utilized. Why is this and how can you put a stop to this costly and senseless brain drain?

Audience: Managers and Business Leaders

Length: 1 Day

Overview: Research shows that women have unique motivators at work and too many leave companies taking their formidable talents with them. Learn what pushes women out of a promising career and what pulls them in. Learn essential success strategies to keep the best women on track and how to manage and coach them to fulfill their potential. After this workshop, managers will understand the impact of this problem on their results and the business, and they will be able to prevent this drain from impacting your company.

Through a series of interactive exercises participants will learn:

• Why powerful, talented women leave good corporate positions

• What they really want

• Successful retention and engagement strategies to keep women thriving

• Strategies, policies and practices that encourages these talented women to stay and grow

Participants will leave with a clear and powerful plan to retain and engage their at-risk female talent.

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Communication Skills for Administrative Professionals

As an administrative professional you are often the gatekeeper for many people and situations. You must wear many hats to keep everything running smoothly. If you’re a busy administrative assistant, receptionist or front desk person, this class will help you use effective communication skills to prevent problems, deal with difficult people and resolve challenges as they arise.  You will learn to assert yourself without offending others, tips to communicate with your boss to keep your relationship great, strategies.

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Selling Solutions

The best sales people sell solutions. They provide the answers to their clients prayers, and sometimes they delight their clients by preventing the need for prayers in the first place! This sales course provides a solid overview for any sales person. Topics include:

• You’re Selling All the Time

• Finding those Who Need Your Solution

• Knowing their Needs, Doing Your Homework

• Knowing Your Product

• Getting the Appointment

• Creating Rapport

• Making Winning Presentations

• Qualifying their Needs

• Addressing their Concerns

• Closing the Sale

• Following up to Maximize Results

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Mastering the Retail Sales Process

Great selling skills take discipline and conscious intention. In this course, seasoned sales professionals can polish their skills and learn new ways to enhance how they work with clients to meet their needs and desires. This course focuses on sales skills for high-end retail sales professionals.

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